Secure Site

Privacy

How is your privacy protected
Your privacy is very important to us. Without your specific consent, we will not disclose your personal information to any third parties. This is important to us as we believe that trust underlies all business transactions. Please read on to get more information about how we use your information and ensure that it is protected while you use our site and our hotel reservation process.

Secure Reservations
The critical part of booking your hotel room online is the trasference of data between your computer and our server. In order to protect your data, we use Secure Sockets Layer (SSL) technology to encrypt your confidential information before it is transmitted over the Internet. Although there are various SSL protocols in use such as web browsing, electronic mail, internet faxing and VOIP (voice over IP), the SSL certificate must be in place in order to protect your data. When communicating your personal data with Hotel Piccolo Mondo, you must use our Reservation System which is secured by COMODO SSL Certificates in order to protect your personal information. Do not use email to send us your personal information and in particular do not email credit card information.

What are Comodo Authentic Secure Certificates?

Hotel Piccolo Mondo’s Reservation System is provided by our partners Telamon Communications and Globekey, specialists in online booking technology. The Reservation System is protected by COMODO SSL Certificates which is a private company operating world wide since 1998. You can learn more by clicking on COMODO.

What personal data do we collect and when?

The personal data collected by us includes: your full name, address, telephone and email. In order to guarantee your reservation, we also require your personal credit card information. This data is retained ONLINE no more than 7 days after which it is cancelled from our Reservation System. A copy of the information is retained by Hotel Piccolo Mondo for the purpose of managing your reservation up to and during your stay with us.

How do we use your personal information?

Information collected on our Web sites can be used to improve our services including:

  • Management and confirmation of your hotel reservations
  • Sending e-mails related to your hotel reservation
  • Charge of your credit card for prepaid reservations and deposits
  • Response to questions or requests for assistance from Customer Service
  • Notifications about special offers if you choose to be notified about these
  • Marketing surveys which may be sent to you in order to improve our customer service and your satisfaction.

What should I do in the event my credit card is used fraudulently?

If in the unlikely event that your credit card is used by unauthorized persons on our or any Web site, immediately iform the credit card company of this fraudulent use. The law may protect you against such fraud requiring that you pay the first $50 spent during the fraudulent transactions. Contact your credit card company to learn about their terms and conditions in such an event.

E-mail Communications regarding Hotel Reservations

If you confirm a reservation with Hotel Piccolo Mondo, you will be asked for your email address. Your email address will be used by us to:

  • Confirm your booking made through our Reservation System on our web site
  • Confirm any modification or cancellation of your reservation on our site.
  • Inform you about special offers made from within our Reservation System on our site
  • Response to emails that you send to us.

Links to Other Web Sites

Throughout our site you will find links to other web sites. Hotel Piccolo Mondo is not responsible for the information on these other web sites and does not share personal data with these other web sites or their owners. As these sites may have different privacy policies, we strongly recommend that you read the privacy policies of other web sites before disclosing personal data.

Data gathered about your web session

We collect certain technical information from your computer each time you request a page during your visit to our Web sites, such as your IP address (Internet Protocol), the operating system on your computer, the browser type and possibly the Web site address of origin. This data is collected to improve the quality of your experience while visiting our site and will not be either sold or rented to third parties.